Absolutely fantastic! From the moment Pete picked up the phone to answer all my questions to driving off the property, my experience was FIVE STAR. All my questions were answered, the service was extraordinary (restaurants could come learn some lessons on customer service), the shop was clean and all associates were friendly (the owner even gave me a ride to my job-amazing service). I paid a fair price and the repairs were done in a timely manner. No more dealership service for me. Thank you Autohaus Merkle for making keeping my car in tip top shape such a pleasure! I will be back for my next scheduled service for sure!
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Sentiment Analysis
The team worked through the issue and worked with me along the way to get my car fixed for way less than the dealer was going to charge.
I've since gone back to them many times for work on my Audi and my Mini Cooper S every time I don't have time or the desire to do my own work.
They have serviced my car a few times last minute with battery replacements and AC repair.
Good service, and they answer their phone.
I take all my European vehicles there.
I've had at least 2 of my cars there for service...
I'm much more confident in their work than any other place in town I've taken my German cars to in the past (both dealerships and other independents).
Their labor costs aren't too high compared to the area so I plan on definitely being back.
Very pleased with the work Scott and his team continue doing in caring for my MB 280SLK.
I have used them multiple times from fixing a sunroof leak, to replacing and programming a BCM, to replacing a cam sensor.
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