Balch's Transmission Services
With no obvious issues in driving my 2002 Mercury Mountaineer except that I had an older vehicle with low mileage and what I thought was normal feel of an older vehicle, I had/have a “Check Transmission” message that comes on after 5-10 minutes of driving. On recommendation I took my vehicle to Balch's Transmission Service. Tom at Balch's looked at the issue and gave me his honest assessment that to remedy the issue would cost more than the vehicle is worth. Further recommendation from Tom was to just keep all drive train related fluids checked and topped off at each engine oil change and drive it till it drops. Balch's was very upfront with me. Thanks Balch's.
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Sentiment Analysis
Mr Balch works with the facts, runs diagnostics, and treats the symptoms and moves on to the next step of testing.
Great transmission shop !
Amazing customer service, and really reasonable quote on rebuilding the transmission and labor for removal and install.
I would recommend my friends and family go there.
Many businesses make that claim, but Balch's goes over and above the average customer service and satisfaction.
With no obvious issues in driving my 2002 Mercury Mountaineer except that I had an older vehicle with low mileage and what I thought was normal feel of an older vehicle, I had/have a “Check Transmission” message that comes on after 5-10 minutes of driving.
Staff is super friendly but they're even more expensive than getting work done at dealership.
We had a car with the check engine light on and took it to Balch's per a recommendation since they specialize in transmissions.
Tom took time to talk to us and will soon be talking to the repair facility in Williamsburg to see if it really does need a new transmission or if it is just the fluid again (as that place is only a general repair facility rather than a transmission shop).
They called with a new estimate (MUCH HIGHER) and a better recommendation of "It's just time to get a new car".
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