In Massachusetts, you have the legal right to choose who repairs your vehicle. The Commonwealth of MA Regulation 212 2.0. 4 states: “(c) Contact with Claimant and Selection of Repair Shop. No staff or independent, appraiser, insurer, representative of insurer, or employer of an independent appraiser shall refer the claimant to or away from any specific repair shop or require that repairs be made by a specific repair shop or individual. ” An insurance company cannot mandate you to go to an auto body shop on their preferred list; the choice is yours – it is your legal right to choose.
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Sentiment Analysis
Owner is very kind and helpful
I got hit while I was parked Harris did a great job.
Excellent work and communication, would highly recommend!
I live out by Springfield but I would definitely make the trip back to Worcester for Harris Auto body—I have finally found a shop I can trust.
Supply-chain issues have been tough but these guys were up-front about everything and kept me in the loop.
Best place to go to have your vehicle repaired hands down.
My cla 250 mercedez benz got into an accident quick phone call to Alex got everything settled for me.
Perfection takes time, AL has helped me a lot in the past and does everything his company can in order to make sure you get your car back in better condition than it was before
They handle the insurance issues and get the job done as fast as possible.
He kept me updated with the status of the repair, handled everything with the insurance company and most importantly, the truck looks like new again.
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