I had 2020 Toyota Tundra 1798 Platinum Limited Ed (4 wheel drive). This wonderful truck only had 2,999 miles on the odometer when a young man pulled out in front of me…. .My truck was totaled which was obvious to people at the accident site. However, the young man's insurance wanted to rebuild the truck and give it back to me. I am really sure they tried to convince Richies Body Shop to say it was not a total loss. Not even for the money – Richies would not lie. Even though they were going to benefit by rebuilding my truck. Richies declared the truck totaled and would not release it to the insurance company without my okay. Good decent people and honest business people
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Sentiment Analysis
Margie at the front desk is such a sweetheart, will definitely do business with them again (hopefully nothing else happens to my car lol)!
I don’t know what the hold up is really if it’s them or my insurance company but either way I am abit salty now since I have been paying for a vehicle I can’t drive.
Then, my car was not ready on time and was extended another week, and when I got it back, the rearview mirrors and window switch on the driver door did not work properly.
Very good job on my van
Richies was very professional, thorough and informative during the entire process!
They did an awesome job on repairing my suv.
I love there work
Guys are terrific!
They were very cooperative and helped me out very much.
Amazing customer experience, great body work and paint work team and the front desk staff is impeccable!!
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