On September 9th I limped my Jetta Diesel to your shop. The Jetta developed a coolant leak heading west from Cheyenne, I was in the second day of a 3 week trip to follow the Lewis and Clark trail to the Pacific. You stopped the work you were doing to diaignos the Jetta problem then phones all over to find the part and finally found it in Seattle. Then had it express shipped to Laramie overnight. You had me back on the road the next morning before noon and really rescued my trip of a lifetime!
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Sentiment Analysis
I called them this morning the worked them in today and even got the car towed there.
I'll pay a bit more to not have to worry about it down the line, and here I am a year later and my transmission that I wasn't sure about how much longer it'd last before I took it in is still shuffling along!
Assisted us on the spot w an urgent repair as we traveled cross country
They were able to quickly diagnose a major safety issue on my car and repair it quickly for a very reasonable price.
He is very good at diagnosing problems, coming up with solutions, and helping you be successful.
My son was driving from MA to OR when he noticed gas on the ground during an overnight stop in Laramie.
I call and a cheerful competent sounding Debbie answers the phone and says yes, they could look at the engine codes and if our daughter has issues, call and they will guide her in.
Professional and grest customer service
VDR also took photos of the underside of my car, showing the obviously recent cone shaped oil stain running under my car from where my oil plug had been—proof of a catastrophic oil leak after a plug has blown out at high speed.
Bob was able to get the part and get us back up and on the road very quickly - even sliding us in in between other cars to get us taken care of!
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