Gerber Collision & Glass›
4.6 42 reviews
“Made my grandpas truck look brand new always do a good job!!”
FAQs
What should I do if my vehicle is totaled?
The Insurance Company responsible for your claim must pay for the cost of an equal replacement vehicle or provide you with a replacement vehicle. It is their choice. The Insurance Company may offer you a dollar amount for your vehicle less the pre-agreed-upon amount of your deductible. If you do not feel this is an adequate amount, you will need to substantiate your claim for a higher dollar amount with independent written evidence showing the worth of a similar vehicle (year, model, mileage, condition and options) in the same market area. The market area may be local or regional depending upon the number of vehicles for sale in the area. Remember, upon extension of their offer to you, the Insurance Company has fulfilled its obligation and can at that time stop payment for rental car expenses. If your vehicle is totaled, visit your local dealerships or go online and obtain information that substantiates your claim of what you believe your vehicle is worth.
Who pays the tow bill?
The Insurance Company responsible for paying for your repairs is also responsible for paying the tow bill to the shop of your choice. If the Insurance Company selected a shop and you prefer to go elsewhere, they are still obligated to pay for the additional tow.
When is alternative transportation provided?
If you are insured, check with your insurance provider. Generally speaking, if your vehicle is legal and safe to drive, scheduling to have your vehicle repaired will ensure that you will not incur any of the costs. If you are a third party claimant and your vehicle is legal and safe to drive, scheduling your vehicle for repairs will ensure that you will not incur any rental charges. If your vehicle is unsafe or illegal (it may be ticketed) to drive due to the accident, you are entitled to a replacement vehicle immediately upon being issued a claim number.
What should I do when I pick up my repaired vehicle?
Make sure that you go over the repairs that were done with your service writer. Any questions or concerns should be addressed to the service writer during pick up.
Do you offer auto glass repair?
We do what we are capable of doing at the shop but if the damage is extensive we outsource to a reputable company to fix that portion of the overall damage.
More info can be found on the FAQ page of our website.
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