Best Auto Glass Replacement & Repair in Lincoln, NE

Our response to Bryant's review. Google won't allow businesses to post photos in a review response. Hi Bryant, Apologies for the delayed response on your review. We'd like to clarify any confusion that may have resulted after your repair with us. When a car comes in for repairs, we always document the condition of the car with photos (Google won't let me add photos to this review, so I have added them to my business page as a post). The repair we agreed to was to fix the dents in the left fender, left driver’s door and left rear door. As you can see, when the car came in, there was a gap on the left front hood, between the bumper and hood as described in your review. Per the agreement, we repaired the dent in the left fender, left door, and left rear door. We did not remove any of these parts to make the repairs, meaning there was no opportunity to have created a gap if there wasn’t one before. This type of “hood gap” is very common in Honda Accords and we see them frequently. When you brought the vehicle back and asked for the gap to be repaired, you were told there would be a charge for the labor to disassemble and reassemble the parts in order to fix the gap. This charge would be made because the gap was not part of the original repair agreement, and was also not the result of our work since it existed beforehand. We always stand behind our work and I hope this helps to clarify the situation. If you have questions please don’t hesitate to get in touch with us!