Yellowfin Logistics›
4.1 103 reviews
“The driver Chris was so friendly, professional and communicated with me to let me know his progress.”
FAQs
How far in advance should i book my vehicle shipment?
As Carriers rarely plan their hauls more than a few days prior to departure, we recommend that you book your shipment roughly 3-5 days prior to your desired pick-up date. Although booking earlier could still play to your advantage, Carriers seldom express interest in shipments far in advance.
Do I need to be present at the pick-up and/or drop-off of the vehicle?
You, or a person you authorize to handle the transactions on your behalf, will need to be present to hand over and accept the vehicle. If you cannot personally be present, we would require that you notify us of this fact prior to pick-up. We would also ask that you provide us with the name and contact numbers for the person/s you have appointed to be present in your stead.
Are there any hidden fees or extra charges?
A Yellowfin quote is never automated and has been personally assessed by a Dedicated Yellowfin Advisor. This means that your quote will always be the most current assessment of the Standard Rates demanded by the market at the specific time that your shipping request is processed. This quote is also all-inclusive; covering all taxes, tolls, bumper-to-bumper insurance and door-to-door service. Additionally, you are able to send up to 100 lbs of your personal belongings absolutely free. Be sure to receive authorisation for this luggage prior to your pickup date.
Do I have to prepare my car for shipment?
Yes. Although under 5% of vehicles sustain damage during transport, it is best to minimize any risk by preparing your vehicle prior to pickup. As a general rule, it is recommended to remove all loose, personal and after-market items (leave your jack and spare tire). Top off all fluid levels, leave your gas tank no more than half full and ensure your battery is fully charged. Disengage or prepare instructions for any security systems & remove all toll tags and parking passes. We would also recommend that you thoroughly wash your vehicle prior to pickup and to record the current condition of your vehicle with detailed photographs.
What is your refund policy?
Yellowfin assures our clients that a full refund of any processed payments is available at any time, at no cost and with no cancellation fee for as long as the order has not yet been matched with a Carrier. Once a Carrier has been contracted to an order, a shipper is no longer eligible for a refund of the deposit.
You can find more answers to some of our most commonly asked questions on the FAQ page of our website.
i
