A. C. Proctor's Paint & Body Shop›
4.3 47 reviews
“The staff walked me through all the steps I had to take and assured me that my Honda would be totally repaired.”
FAQs
Do vehicle owners have to obtain three estimates?
No. There is no law that requires you to obtain more than one estimate. Remember, you should not be searching for the cheapest estimate but rather for the best quality repair.
Can the insurance company and the repair shop come to an agreement and begin repairs on a vehicle without the consent of the owner?
Legally, you must be presented with a written estimate of what will be repaired and you must give authorization before the repairs can begin. So, the insurance company and the repair shop cannot begin the process without you.
How do I get a rental?
If an accident is your fault and you have rental coverage on your insurance, you may have your body shop arrange a rental for you. Of course, if the accident is not your fault, you must wait until the other insurance company accepts liability. At that point the insurance company representative should let you know how to proceed or if they will arrange the rental for you.
What happens if the repairs cost more than the original estimate?
This should not present a problem as the body shop will deal directly with the insurance company on any supplemental costs of repair. However, this applies only to repairs that the insurance company has authorized and not to additional repairs that you may elect to have added to the estimate.
What is considered a total loss?
When a car is deemed structurally unrepairable due to future safety concerns or if estimated repair costs exceed the current value of the car then is it considered a total loss.
Get the answers to more questions on the FAQ page on our website.
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