Best Auto Painting in Tacoma, WA

The best way to get an estimate at center collision is to call our office and schedule an in person estimate which will allow us to set aside the necessary time to go over any questions you may have, give you some options, or assist you in opening an insurance claim if necessary. We have found that not everyone is able to bring in their vehicle during the regular workday, nor is it always convenient for everyone and so we have found a solution that many people have found to be very helpful. If you call our main office or go to our website, you can access an app which will allow you to send photos of the damage to your vehicle and that will give us the necessary information we need to start the process of your repair. The full scope of the repair will ultimately be determined once the vehicle is disassembled in our shop, but we can generate a basic estimate and get things going either by scheduling an in-person estimate, or by using the app and before you know it you will be one step closer to getting you back on the road.

At center Collision we provide information to our customers and insurance companies that help them make informed decisions about vehicle repairs. Sometimes the amount of damage and the cost involved in repairing a vehicle are more than the vehicle is worth or above the amount that the insurance company is willing to pay. If this is the case, then the vehicle will be considered a total loss and the insurance company will no longer be paying to repair the vehicle. Once your vehicle is determined a total loss your insurance adjuster will normally send your file to the total loss department of the insurance company, and they will advise you on the next steps. Due to the number of vehicles that become a total loss at Center collision we also have a total loss department and a dedicated employee familiar with the laws in the state of Washington and the rights of our customers that can help you make sure they are taking the right steps and making the right choices moving forward. Your insurance company does not own your vehicle and until you release it to them you are still able to consider your options and make choices that would be in your best interest.

As your vehicle goes through the repair process at Center Collision you will be informed on a regular basis of what is going on and when you can expect it to be finished. This is part of a 12-step process that we have developed to keep our customers aware of what we are doing on their behalf and what we need to proceed. We update our customers every Wednesday, but we are always available if additional updates are needed or desired. Part of our check-in process includes asking our customers about their preferred method of communication, some people prefer phone calls well others prefer getting a text or an email. Whichever you prefer we will communicate with you and advise you of the progress we are making on your vehicle while it is here at the shop. Once the vehicle repairs are finished and the insurance company has sent the final payment, we will do a final clean up in detail on the vehicle and verify that everything is in order before we let you know it is ready to be picked up.