Best Collision Repair in Salem, OR

We hope that you are safe from your accident! You can come to us first and we will help walk you through the process. Your first step is to report a claim with your insurance company. They will issue you a claim number, confirm your deductible amount and verify if you have rental car coverage.

Generally, if the accident wasn't your fault, the other party's insurance company should cover you and your vehicle, so you may try to collect from the other party. HOWEVER, each accident is different. The facts and circumstances of each accident, the actions and/or inactions of each driver will determine which driver or drivers caused an accident and to what degree or percentage each driver will be held accountable. If you use the other party's insurance, you will not have to pay a deductible. Also, you will be entitled to a rental car.

Many times the repair shop's estimate differs from the insurance adjuster's estimate. In most cases, they will settle on an "agreed price" before the shop begins repairs. If you and your insurance company can't agree on a fair settlement of your claim, most insurance policies have an 'appraisal clause' to adjudicate through an umpire to evaluate your damages. This process is designed to have your interests protected from 'bad faith' claims practices when you and your insurance company can't reach an agreement on the extent of damages to your vehicle. This process includes having someone represent your interests such as an independent appraiser and they meet with an umpire that is agreed upon by both you and the insurance company.

We work on all makes and models and work closely with the manufacturers to ensure we have up to date information and repair processes to repair all makes and models with a high standard of quality.