Best Collision Repair in Stillwater, OK

What Is Insurance Steering? You’ve been in an accident. You have car insurance coverage. Many people assume that one of the first steps in dealing with the aftermath of an accident is to call their insurance company to find out what to do next. Unfortunately, many insurance companies take advantage of their policyholders’ trust, and engage in a tactic known as “Steering”. What is steering? Steering is designed to direct customers to a shop in the insurance company’s preferred "network" or “Direct Repair Program” (DRP). A DRP is an agreement between the body shop and an insurance company that usually means that the body shop agrees to price concessions for the insurance company. In exchange, the body shop is led to believe that more claims will be sent their way because they agreed to lower their prices for the insurance company. When talking to your claims representative, it is a very common practice for them to attempt to steer you to their preferred body shop to have the repairs done. Steering is illegal in most states; however, it is still a common practice. Do not be intimidated or coerced into taking your vehicle somewhere just because the insurance company wants you to use a particular shop. By law, you have the right to have your vehicle repaired by the repairer of your choice.