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Auto Hail Logistics
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“Came in to have my car checked out after a minor collision on the highway, not even sure what exactly was wrong, mind you- not only did Kyle & Craig locate & fix the issue; they fixed up my front bumper, too, which was already knocked loose before th...”
FAQs
How Much Time Should I Allow for A Hail Estimate?
A standard hail estimate requires 30-45 minutes. During this time, the estimator follows a systematic format of identifying the severity and quantity of dents on all panels. In addition, the estimator communicates with you to answer all questions they may have about the repair and obtains all accurate vehicle information.
What Happens During the Estimate Process?
During the estimate process, your estimator and/or the Auto Hail Logistics representative will greet you and will drive the vehicle into the estimating bay. Then, they appraise the vehicle, taking record of the scope of the hail damage as well as the severity and quantity of dents. The estimate is then finalized and reviewed with you. You will be provided with a printed copy of the estimate.
How Do I Schedule My Vehicle for Repair?
At the time of your estimate, you will be asked when you would like to schedule your vehicle for repairs. During an average hail storm, thousands of vehicles sustain damages, thus, it may be a few weeks before your scheduled appointment. Depending on the severity of your vehicle's hail damage, Auto Hail Logistics can provide two types of repairs on your vehicle. The first is to completely repair your vehicle utilizing the Auto Hail Logistics paintless dent repair (PDR) process. This normally takes a few days from the time of drop off, to the time of pickup to complete. The second involves the use of both the PDR process and conventional body shop repairs. This process is referred to as a Combination Repair. The time frame for this type of repair will vary from several days to longer depending on the severity of damage. Auto Hail Logistics will work with you to determine the appropriate repair time following your estimate. If you are uncertain of your availability at the time of the estimate, Auto Hail Logistics can have a Customer Service Representative follow up with you in the next 48 hours to schedule the repair.
What Is Paintless Dent Repair (PDR)?
Paintless Dent Repair is a specialized and meticulous process for returning dents to their original shape without having to paint any part of the vehicle. The main process for PDR requires the technician to push and massage each dent in a very technical and precise manner. To do this, each dent is worked back to its original shape using different metal rods varying in size and shape. The dents are worked from the underside of the metal using access points on each panel. It is a very specialized and meticulous process that requires the finished metal to look like it came from the original factory.
What Is Conventional Body Repair?
Conventional body repair often replaces the panels on a car or truck and requires painting to match the factory finish. In some cases, hail damage is so severe that conventional body shop methods are necessary to repair certain panels. If there are too many dents or too many large dents, a panel may not be able to be repaired with PDR.
We try to answer commonly asked questions like these on the FAQ page of our website.
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