My folks and I have brought all our vehicles to Matt and Zac for the past decade and they are always awesome to work with. We've seriously run the gamut of strange issues over the years. ..a smashed rear window in my mom's SUV (don't hit the automatic lift button inside the garage, Ma! ), a curb tearing the bumper off my old Legacy and taking out the fog lights with it, and much worse accidents that I need not discuss but we are thankful to have walked away from. No matter what it's been, the team has always been super attentive and great to work with. Communication is great, cost is fair and transparent, and they take the time to help me understand what really happened and how they were planning to fix it. I didn't realize how much goes into auto painting until Matt explained it to...
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We’ve sourced this information directly from the business, so there may be some errors or omissions. If you have any feedback or suggestions on how we can improve this feature, we'd love to hear from you!
- Auto Paint and Scratch Removal
Sentiment Analysis
They spent a bunch of time with me before the job to ensure they did what I wanted and offered me options so I could decide how much work to do (and balance out the cost).
This was an older vehicle ( 2005 ) and they found all the parts needed.
They also informed me that it was very unusual for my insurance to charge me for storage fees, and I was able to bring that to my insurance and they did not end up charging me the extra $60/day they deemed beyond "reasonable.
Communication on the process of the repairs was constant, and I was informed of everything every step of the way!
Great staff!
It may take longer but you can be sure that you will love the end result!
For me the work took longer than I would have liked, but I quite literally feel like they went above and beyond and made my car feel and drive new again, so I am endorsing them unreservedly.
They reached out with an update at every single step, and made communication to both insurance and the rental car company extremely easy!
Working with Full Tilt Auto Body & Collision for my windshield replacement was a total pleasure, and I've gotta say, I'm seriously impressed with their service.
Full tilt auto body is the best place to go to for auto body repairs in all of western Massachusetts.
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