North Westy
About a week after I got the van back, I had an issue with 4th gear slipping and not engaging. This is where the unbelievable customer service started. I called Kirk and explained the issue to him, he decided it was best that we not drive the van until we get the trans out and see why 4th wasn't engaging. He personally drove 4 hours south to where I live to help me take the trans out and bring it back up to his rebuilder in Renton. He warrantied the 4th gear issue. Then he drove the trans back down to me and helped me install and test drive it to ensure everything was good to go.
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Sentiment Analysis
Ordered a set of ARB awning brackets to Canada (having read good things about them on The Samba) and Kirk and Ella sure went above and beyond with great personalized service, helping me overcome UPS's obstructionist rude banditry on outrageous import fees.
Amazing place that didn't hesitate to help me out when I needed a flywheel ASAP
Kirk and his team treated us like family and went above and beyond to restore and upgrade my 1982 Vanagon Westy.
My favorite vw conversion shop, nice folks, very knowledgeable in subaru swaps.
Emailed to inquire about shipping w/ USPS instead and Ella reached out and due to her willingness to go the extra step, we were able to arrange shipping for $20 (+ WA state tax).
There were a number of items I wanted to do to my van, including installing a new Renogy DC-DC MPPT, and I got some great advice and assistance from Maverick.
Seriousness, availability, sympathy and above all professionalism!
They had all the parts we were looking for to handle and emergency with a window that had fallen inside the passenger door.
Though I don't see him socially, from the day I bought my van, through leaving the local fire department, Kirk has always made me feel like a friend rather than a customer or someone who had a measure of authority over his business due to my job.
I brought my 85 vanagon (with a Subaru conversion) to them with a starter issue and they were able to diagnose it on the spot and helped me get back on the road within no time.
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