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Memphis Collision Repair Center
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“You all made a very stressful situation so much easier and were even more helpful than the insurance company and my car looks amazing after the repairs.”
FAQs
Q: Do I have to take my car to the shop my insurance company recommends?
Absolutely not. You can have your vehicle repaired at any repair facility that you choose. Insurance companies frequently recommend shops that they call preferred shops or direct repair shops. These are simply shops that participate in their direct repair programs. Before you decide to go with their recommendation, make sure that choice is in your best interest. Memphis Collision only participates in direct repair programs from insurance companies that have exhibited fair practices and that do not ask us to compromise the integrity of the repair to save them money. Your automobile is a large investment, protect it by choosing a repair facility that will truly be on your side.
Q: My insurance company says they will not warranty your work, what does that mean?
Not as much as they would have you think. This is generally a tactic to get you to use the shop of their choice. You, as the owner of the vehicle, should choose a shop with which you have a good relationship and who will look out for your welfare and safety. That includes the time during the repair process and after. Insurance companies often entice customers to go to the shop of their choice by offering a warranty. The only warranty you should be concerned about is the one the repair facility offers. The repair facility is actually repairing your vehicle and is most familiar with the damage to the vehicle. Memphis Collision offers a Lifetime Warranty on our workmanship.
Q: What happens if you find additional damage to my car once repairs are started?
Typically, the original estimate will only include visual damage. Once the vehicle is in the repair process, hidden damage may be found. This is normal for most repairs due to the complexity of today's vehicles. Memphis Collision will work directly with the insurance company should supplemental damages be found.
Q: Can you save my deducible or work it into the price?
No and neither can any other honest repairer. The deductible is an elemental part of the legal contract with your insurance company. If you 'successfully' negotiate with a repair facility to waive or decrease it, you simply reveal that you are willing to disregard the terms of your legal contract. When you do so, you deliver a message that 'anything goes' and, since profit margins in this industry are frequently below five percent, the money, as they say, has to come from somewhere. You place yourself at the mercy of an unethical repairer who will figure some way to get that money back into the profit column. That may mean not repairing some of the damage or repairing a damaged part that should be replaced, which could lead to safety issues down the road.
Q: When is payment due?
At the time of completion. All balances must be paid in full at the time you pick your vehicle up. The only exception is if we have a relationship with your insurance company that allows them to make payments at a later date.
This information can be found on the FAQ page on our website.
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