Best Collision Repair in Rockford, IL

A. There is no law that requires you to receive more than one estimate. You are not obligated to use a particular repair shop to obtain repairs. You can choose the shop AND the repairs!

A. We understand the importance of returning your vehicle to you. It is never easy to be without your vehicle, but we strive to make it as simple and hassle free as possible. The repair time depends on several factors. The extent of damage, availability of parts and insurance approval all effect your repair time. Occasionally delays occur that are unexpected such as hidden damage or parts in shipping. We will give you an expected out-date providing we do not run into any parts or supplement issues. Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle. The repair time depends on several factors!

A. Parts that wear out and need replacement with time and use (i.e. tires, batteries and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

A. If you need a rental car we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental car coverage and what your specific limitations are.

A. You will be notified when your vehicle is ready to be picked up. Feel free to call or email your advisor at any time during the repair process if you have questions or concerns!